Delivery Policy
From our curated vault to your wrist we’ve perfected a delivery experience worthy of a Timeless Piece. Every order is dispatched with full insurance, discreet packaging, and white‑glove handling.
We ship to over 60 countries and offer flexible options from complimentary standard to overnight delivery.
Free Express Shipping
On all orders over $15000. Discreet, trackable, and fully insured.
100% Insured
Every parcel is covered from our safe to your doorstep. No exceptions.
Same‑Day Dispatch
Orders placed before 2 PM EST leave our atelier the same day.
Global Reach
Duties & taxes calculated at checkout. We ship to 60+ countries.
Estimated Delivery Times
| Region | Standard | Express | Overnight |
|---|---|---|---|
| United States | 5 – 7 business days | 2 – 3 business days | Next day (order by 2 PM) |
| Europe | 6 – 9 business days | 3 – 4 business days | — |
| Asia & Pacific | 7 – 12 business days | 4 – 6 business days | — |
| Middle East | 7 – 10 business days | 4 – 5 business days | — |
| Africa | 8 – 12 business days | 5 – 7 business days | — |
Your Journey, Step by Step
Inspection & Authentication
Our master horologists inspect your timepiece, verify authenticity, and prepare it for travel. 24-hour precision check.
Signature Packaging
Placed in our custom leather travel case, wrapped in microfiber, sealed with a wax stamp all inside a plain outer box for privacy.
Handover to Courier
We hand your parcel directly to our vetted courier partner. Tracking number sent to your email instantly.
Unboxing Excellence
Signature required upon delivery. Then the moment you’ve been waiting for. A Timeless Piece on your wrist.
Discreet Luxury Packaging
We understand the importance of privacy. Your watch arrives in a plain, unbranded outer carton. Inside, a handcrafted wooden or leather box depending on the model cradles your timepiece. Every detail, from the microfiber cloth to the wax seal, reflects our commitment to excellence.
No logos. No watch‑related markings. Just pure anticipation.
Frequently Asked Questions
Yes, for security and insurance purposes all deliveries require an adult signature. We can arrange pickup at a local depot if you prefer.
For orders outside the US, duties and taxes are calculated at checkout so there are no surprises. We ship DDP (Delivered Duty Paid) to most countries.
Contact our concierge immediately — if the order hasn’t been dispatched we can update it. Once in transit, a redirect may incur additional fees.
While our packaging is extremely robust, if anything is amiss please photograph the package and contact us within 48 hours. Your insurance will cover a full replacement or refund.
📦 Signature Packaging: Each watch is placed in a Timeless Pieces travel case, wrapped in microfiber, sealed with a wax stamp. Outer packaging is plain no indication of the treasure inside.
